Comprehensive IT Support Services

Immediate access to our support team for urgent, business-critical issues such as system outages, ransomware incidents, or major network failures. Routine support is provided during business hours, ensuring emergencies get top priority.

Secure, encrypted remote sessions to resolve issues, install software, or adjust settings without waiting for an on-site visit—reducing downtime and travel delays.

Skilled technicians sent to your location for complex troubleshooting, hardware repairs, or project work requiring a physical presence. Available for both scheduled maintenance and urgent needs.

Clearly defined response and resolution times matched to your plan level, so you always know when help is coming.

A simple, centralized portal to submit, track, and communicate about IT issues, with transparent progress updates from start to finish.

We work directly with your internet, hardware, software, and cloud vendors to resolve issues quickly, saving you time and frustration.

Regular, automatic updates to operating systems and key software to close security holes and keep your systems stable.

Continuous monitoring to detect performance issues, unusual activity, or early signs of hardware failure before they cause disruptions.

Ongoing fine-tuning to keep your systems running quickly and efficiently.

Keep your hardware secure and compatible with the latest standards through routine updates.

Business-grade antivirus, anti-malware, and EDR protection to stop malicious software and detect suspicious behavior on all devices.

Setup and ongoing tuning of firewalls to protect your network from outside threats.

24/7 monitoring of your network traffic to identify and respond to potential intrusions.

Filter out phishing emails, spam, and dangerous attachments before they reach your inbox.

Add and manage extra login verification steps to keep unauthorized users out of your systems.

Regular scans to find security gaps, with actionable steps to close them.

Teach your team to recognize and avoid phishing, scams, and other cyber threats through interactive training and simulations.

Quick action and investigation in the event of a cyberattack, with detailed reporting and recovery support.

Encrypted, off-site backups to protect your data from loss caused by accidents, attacks, or hardware failure.

On-site backups for rapid file and system recovery with minimal downtime.

Tailored backup storage policies to meet your compliance, legal, and operational requirements.

Create and test recovery plans to ensure your business can bounce back quickly from any major disruption.

Systems and processes to keep critical services running even during outages or disasters.

Setup, user administration, and security optimization for your main productivity platforms.

Smooth, disruption-free migration of your email system, plus ongoing mailbox and security management.

Organize and secure shared files with structured permissions and policies.

Manage Microsoft Teams setup, user permissions, channel structure, meeting policies, and integrations to enhance communication and collaboration.

Connect and automate cloud applications to streamline workflows and improve efficiency.

Build reliable wired and wireless networks tailored to your space and business needs.

Keep network hardware updated, configured securely, and running at peak performance.

Optional secondary connections that automatically take over if your main internet goes down.

Optimize Wi-Fi coverage for strong, consistent connections throughout your office.

High-level technology planning and budgeting to align IT with your business goals, without the cost of a full-time CIO.

Expert guidance to purchase the right hardware, software, and services at the best value.

Plan ahead for hardware and software upgrades before they become a problem.

Manage IT projects from concept through delivery, ensuring smooth rollouts and minimal disruption.

Secure, centralized storage for credentials with MFA and breach monitoring.

Consistent, branded email signatures automatically updated for all staff.

Professional, clickable digital profiles for easy sharing and networking.

Full-disk encryption setup and oversight to protect sensitive data on laptops and desktops.

Prepaid hours for specialized IT work or projects outside your regular plan.

Secure and manage personal devices used for work.